Many householders need assistance from expert tradesmen when they experience problems and household emergencies. You could have a burst water pipe, a malfunctioning boiler, drains blockages or electrical failures. It is not surprising that the skills and specialist tools required to effectively solve these issues are often beyond those of the average DIY practitioner.

You might want to consider the British Gas plans to look after your boiler


Boiler care plans do exactly what they say. They provide a maintenance and breakdown service for your boiler and often the connected parts such as the boiler pump and heating controls. They will not cover the extended parts of your central heating system such as the radiators or the hot water piping, for this you will need a central heating care plan.

Of course the boiler, and its complex electronic circuits, are the parts which could be most likely to break down and you might want to restrict the plan to these core elements. Notwithstanding this any form of heating breakdown is very disruptive particularly if it is the winter or you are left with no hot water at all and central heating care plans do give you real peace of mind.

If you have the forethought to purchase a boiler maintenance plan you will get priority access to the services of a specialist company who can send trained maintenance engineers to help you in your time of need. If you are considering purchasing a boiler care plan the following table outlines some of the features you should look for and what service standards you should expect.

Recommended Features of Boiler Care Plans
Callouts & Fee You will be paying a monthly fee, check that your plan does not charge you a call out fee unless this means that the monthly fee is discounted down. Also make sure that there is not an annual call out limit, you may have more than one emergency in a year and some companies will refuse to attend your third call-out.
Parts & Labour These should be included in the price so that you know all you pay is the monthly fee. Some policies place a limit on the number of hours labour provided and you need to be aware of this as paying for a plumber by the hour can add considerably to a breakdown cost.
Response Time & Operating Hours Ensure that there is a 24 hour customer helpline available. You may get a breakdown in the middle of the night and need to call assistance quickly. Also ensure that you are offered same day attendance if you call early in the morning so you get an expert to attend your heating problem quickly.
Boiler Age Some boiler care providers restrict the age of the boiler that they will accept onto the boiler care plan. Make sure that you boiler is not deemed to be too old. Also ensure that the company that you select will continue to provide service to your boiler into the future as its age increases.
Bank Holiday Cover Emergencies can happen in the night or Bank Holidays. Select a provider that offers 365 day availability and does not suspend cover when the plumber is on holiday!
Safety Inspections Safety inspections are often included within the plans. Select a plan with this inclusive cover so you get the added benefit of peace of mind.
Regular Maintenance Inspections. Some maintenance plans include an annual or bi-annual maintenance inspection. These are excellent value as an expert engineer will call and review your system often spotting potential problems before a breakdown and subsequent home emergency.
Workforce Skills Select a company that regularly trains their workforce. Modern appliances are getting more complex each year and you don’t want a tradesman who is unaware of the latest service and repair requirements.
Local Coverage Ensure that your area is fully covered by locally situated engineers. You don’t want to wait whilst the plumber travels 60 miles to attend your emergency.

There are many large companies, offering home boiler and emergency plans but they are not all equal and you need to check the service you are purchasing. We suggest that you review the information in this site before you make your final choice.